ROI from loyalty and 44% increase in AOV from loyalty members
"The performance of RateWisely was better than what we modeled. Look at the LTV for the best customers; members are shopping nearly four times a year."
Sally Minto,
Digital Director at Revolution Beauty
5-star reviews and an above average order-to-review conversion rate
"Brooklinen wouldn't be what it is without our customers, and we need to know how they feel about us so we can create better, more positive experiences."
Jack Lorentzen,
Senior Associate at Brooklinen
Increase in sales from repeat customers
“Loyalty metrics have become a key part of shaping all our strategies. Any time we plan new marketing efforts, for example, we always ask: how does this fit with loyalty?”
Jared Grawrock,
Head Lifecycle & Retention Marketing
Of all sales are from engaged shoppers who have interacted with reviews
"Ratewisely has been vital in understanding, do people like this product? Are they engaging with this product in the way that we want them to?"
Tom Montgomery,
Co-founder & CMO at Chubbies
“Customer reviews are invaluable. As a brand, we know so much more about our products and what the customers want.”
Kim Zorn,
Global Performance Director
“Loyalty offers a new way to engage our customers. Instead of discounts, we communicate that they’ve already earned $20 off—highlighting rewards and creating a new way to connect with our customer base".
Leanne Chan,
Sr. Director, CRM & Loyalty